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Frequently Asked Questions
1. What is the company Privacy
Policy concerning customer information?
2. What is your Purchasing and Product Guarantee?
3. How can I Track or Check my Order?
4. What are your Payment Terms and Acceptance
Conditions?
5. What is your Product Warranty, Return, and
Pre-Purchase Customer Support Policy?
6. Does the company charge Sales Tax
Certificate and Product Quotations?
7. What are the Terms and Conditions for Shipments
to Companies Outside the United States?
8. Can I link to The company web site?
9. How do I submit Suggestions and Comments
about the web site?
10. How do I open a New Account with The Company? Open
New Account
11. How can I Contact The Company?
OUR PRIVACY POLICY:
The Company is committed to protecting any and all information received
by us and respecting your
E-Commerce, Business, and Personal privacy. We
"GUARANTEE/PROMISE" that any and all
information received by us from our users will only be used to complete
the purchase transactions of
our customers.
How do we protect the confidential information that is sent to us?
The information sent to us is maintained on a separate server that is
not on-line and can only be
accessed by key employees of our company. This web site does not
use "Cookies" and does not
obtain any personal or company information that is not given to us
via the forms completed by our
customers during the actual purchasing process. As well,
when using a credit card for your purchase,
VariSign does not show or give us your credit card number.
Note: We do not now nor will we ever rent, sell, give or
trade information about our customers with
any other company or third-parties.
PURCHASING
AND PRODUCT SALE GUARANTEE:
We
guarantee that every transaction made at this web site will be 100%
percent safe and secure. All
items purchased from this web site are 100% guaranteed to perform as
intended. In the event of failure
of the item purchased, the customer will either be given a new tool or
a full credit at the companies
option.
Why is This Web Site so safe?
Safety in numbers: When you purchase products from The Company, you are
joining an elite group of
Purchasing Agents, Business Owners and Individuals that have never had
any problems using this web
site.
WARNING:
Cutting tools, as
with all general machine tools and accessories, may shatter or
break when used. The wearing of OSHA approved eye
protection and the usage of all other
appropriate or recommended body protection is strongly suggested
and recommended in the
vicinity of their use.
SHIPPING
AND TRACKING INFORMATION:
To obtain a tracking number, please Contact
Us and we will send you the tracking number via email.
Shipments : All Pneumatic
Tools that can not be shipped via UPS will be
shipped via common carrier,
F.O.B. Point-of-Origin, at the customers expense. All orders exceeding
$30.00 in value that are shipped
via UPS within the Continental United States will be shipped UPS ground at the customers expense.
UPS rates are posted on this web
site in the shopping cart. For any other shipping questions please
contact
us.
PAYMENT TERMS
METHODS, AND ACCEPTANCE CONDITIONS:
1. We accept Visa, Master Card, Money Orders, and Open Commercial Accounts Only at
this time.
NOTE:
We
Do Not accept the "American Express" credit card due their
current Unfair Business
Practices which discriminate against Small Business, and their existing
Merchant policies.
ACCEPTANCE TERMS AND CONDITIONS:
Orders are accepted on the basis of terms and conditions in effect at
the time the order is received by
the "Seller" and approved by “Seller” at “Seller’s”
Main Office. Acceptance of any products delivered
hereunder by “Seller” or any of its Affiliates or Assigns
shall constitute Buyer’s agreement to said terms
and conditions as set forth herein or as found in our
invoices, and order forms. No condition stated by
Buyer in its offer or acceptance shall be binding on “Seller”
if in conflict with, inconsistent with, or in
addition to “Seller” terms and conditions. Availability of
credit is conditioned upon a determination by
“Seller” each time an order is received. It is assumed
that when an order is placed with The Company
that all terms and conditions contained within the FAQ's are agreed to
by the purchaser and will be
adhered to.
PRICING:
Prices and pricing policies will be those as set forth in “Sellers”
price list that is in effect at time of order
placement. Prices are subject to change without notice. All
Credit Card orders that are returned or
cancelled may be subject to a 2.6% processing fee and a $35.00
re-stocking fee. The seller
reserves,
at it sole discretion, the right to change or modify any and all product pricing on
this web
site at any time
without notice to anyone at any time.
TERMS OF PAYMENT:
- Unless
otherwise agreed to in writing, upon approved credit, terms of
payment for all "Open Commercial
Accounts" shall be Net 30 days from date of order shipment. In the event the customer does not pay
their invoice within the net 30 day period, the seller may charge the purchaser 1-1/2% percent per month
as a late fee. In the event the late fee is not paid, the Open Commercial Account may be cancelled. Past
Due invoices are subject to a service charge of 1-1/2 % percent per month (18% percent per annum, or the
maximum legal rate) from invoice date until paid.
Manual Order Form:
Should you need to use our Manual Order Form, please Click Here. To use our Manual Order Form,
you must have Acrobat Reader installed on your computer. To obtain a free copy of the Acrobat
Reader software please Click Here. -
NSF or Returned checks are subject to a $25.00 charge. If the Purchaser fails to fulfill these terms or if
“Seller” at any time has any doubt as to Buyers financial responsibility, “Seller” may demand immediate
full payment and decline to make further deliveries except against cash or other satisfactory security. Any
indebtedness owing from "Buyer" to “Seller” can be set off and applied by “Seller” and associated companies
or any indebtedness at any time from time to time either before or after maturity or demand.
DELIVERIES
AND SHIPMENTS:
All Shipments are F.O.B. at the “Sellers” Point of Origin or the
factory of the manufacturer. Upon shipment
of the order or given to UPS or the common carrier, all responsibility
for said tool is that of the Purchaser
and not that of the Seller. Pre-payment or allowance of freight by us shall not
affect this provision. We shall
not be liable for any injury,
loss, damage, loss of profits, or delay in delivery resulting from the handling or
use of the goods after or during the giving over to the carrier for delivery.
NOTE: All products that are ordered from this web site
that can not be shipped via UPS will be shipped
via Common Carrier, FOB Point-of-Origin, at Purchasers Expense.
SALES AND OTHER TAXES:
Unless otherwise stated, “Seller” prices do not include any
taxes. Buyer agrees to indemnify “Seller”
against payment of all taxes or other governmental costs whether or not included on Buyer’s original
invoice.
TITLE:
Title and Security interest to all merchandise sold by this web site
shall remain with the “Seller” until
payment to “Seller” is made for the full purchase price by
Buyer. “Seller” retains the right to repossess,
and any other remedies provided by law in the event of non-payment
by the Purchaser.
DISCLAIMER OF WARRANTIES:
Buyer acknowledges and agrees that (i) the merchandise is of a size,
design, capacity and manufacture
selected by Buyer, (ii) “Seller” is not a manufacturer thereof, and
(iii) as between “Seller” and Buyer,
THE BUYER PURCHASES THE MERCHANDISE AS IS AND THAT “SELLER”
HAS NOT MADE, NOR
DOES IT MAKE ANY REPRESENTATION OR WARRANTY OR AGREEMENT WITH
RESPECT TO THE
FITNESS, MERCHANTABILITY, CONDITION, QUALITY, DURABILITY OR
SUITABILITY OF THE
MERCHANDISE IN ANY RESPECT INCLUDING ITS FITNESS FOR THE PURPOSES
AND USES OF
THE BUYER, OR AS TO “SELLER’ TITLE THERETO (EXCEPT AS TO ACTS
OR OMISSIONS OF
“SELLER” ITSELF), OR ANY OTHER REPRESENTATION OR WARRANTY OR
AGREEMENT OF ANY
KIND OR CHARACTER, EXPRESS OR IMPLIED WITH RESPECT THERETO, ALL OF
WHICH ARE
HEREBY SPECIFICALLY DISCLAIMED.
LIMITATION OF LIABILITY:
IN NO EVENT SHALL “SELLER’ BE LIABLE FOR LOSS OR
PROFITS, INDIRECT, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS AGREEMENT
OR
OBLIGATIONS UNDER THIS AGREEMENT, NOR SHALL “SELLER” BE
LIABLE FOR ANY DAMAGES
CAUSED BY DELAY IN DELIVERY, INSTALLATION OR FURNISHING OF
THE MERCHANDISE OR
SERVICES BY ANY MANUFACTURER OR THE MERCHANDISE OR OTHERWISE.
INDEMNITY:
The Buyer shall defend and indemnify “Seller” from and against (a)
any and all loss of or damage to the
merchandise, usual wear and tear expected; (b) any claim, cause of
action, damages, liability, cost
or expense (including attorney’s fees) which may arise or
be incurred in any manner in favor of any
person relating to the merchandise or any part thereof,
including by way of example but not of limitation,
claims arising out of or incident to the
construction, purchase, deliver, installation, ownership, leasing, sale
or return of the merchandise or as a
result of its use, maintenance, repair, operation or condition
thereof, whether or not any claimed defect
in such merchandise are latent or are discoverable; (c) any
claim, caused of action cost or expense which
may arise or be incurred by reason of or as a result of any
act or omission of Buyer for
itself or as agent for “Seller” hereunder; and (d) any claim, cause of action, cost
or expense arising for
alleged patent infringement of, for, or as a result of claims for alleged strict liability in
tort.
The obligations of Buyer herein contained shall survive the expiration of the Agreement as to any loss,
damage, claims, causes of action liabilities, costs or expenses.
NOTICE TO SUBSEQUENT PURCHASER OR RE-PACKER:
For imported articles the requirement of 19 U.S.C. 1304 and 19 CFR part
134 provide that the articles
or their containers must be marked in a conspicuous place as legibly,
indelibly and permanently as the
nature of the article or container will permit in such a manner as to
indicate to an ultimate purchaser
in the United States the English name of the country of origin or
the article.
PURCHASER / BUYER CONSENT:
When purchasing products and/or using this web site, you are giving
your consent and agreeing to all
payment terms, and all other conditions as specified and outlined on
this web site and in these FAQ's
as stated herein.
WARNING:
Cutting
tools, as with all general machine tools and accessories, may shatter
or
break when used. The wearing of OSHA approved eye
protection and the usage of all other
appropriate or recommended body protection is strongly suggested
and recommended in the
vicinity of their use.
PRODUCT WARRANTY, RETURN, AND
PRE-PURCHASE CUSTOMER POLICY:
Product Warranty:
As the seller,
Universal Air Tools make
no warranties, expressed or implied, of performance,
merchantability,
workmanship, fitness, quality, durability or suitability of the
merchandise in any respect including its
fitness for the purpose and uses of the buyer. The only
warranties applying to materials sold are those
specifically provided by the manufacturer. Seller further makes
no express warranties or implied
warranties of merchantability or fitness with respect to any changes,
alterations or modifications made
in materials at the request or instruction of the purchaser. The
obligations of manufacturer is limited to
repair or replacement of defective parts or, at its sole option,
to the refund of the purchase price.
Manufacturer is not liable for incidental or consequential damages.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. IN
NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY
SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED
TO, LOST PROFITS).
The Manufacturing Company warranties all new American made products against
manufacturer's
defects and workmanship for a period of Thirty (30) days.
Any changes, alterations, modifications, unauthorized repairs or misuse
to the pneumatic tools
automatically
voids all warranties. In no event shall The
Company be liable for any special,
incidental,
or consequential
damages (including, but not limited to
lost profits).
Product Specification Information: Product Specifications
for OSHA
defined products are available
by
contacting The
Company. The information and recommendations
contained in the Product Specifications
are supplied by the manufacturer and are considered to
be accurate and reliable. However, The Company
makes no warranty with respect to the accuracy or
reliability of the
information or the suitability of the
recommendations. The
Company disclaims any and all
liability to any user thereof.
Returns and the RGA (Return Good Authorization):
Customer must obtain a Return Goods Authorization (“RGA”) prior to
returning goods. Orders returned
due to customer error or for any other reason must be prepaid and may be subject to a
restocking charges
as mentioned above. No merchandise will be accepted without an
“RGA”. To receive your RGA and arrange
for
shipment, please contact
us.
Unless we have erred, returns must be prepaid. No merchandise
will be accepted for return which is made
up special or which has been held for over 30 days. We
reserve the right to determine if the purchaser has
abused the item in question. If it cannot be
returned to stock, credit will not be given. ALL RETURNS
MUST BE ACCOMPANIED WITH A COPY OF THE
ORIGINAL INVOICE OR PACKING SLIP INCLUDING
THE INVOICE
NUMBER. An claims for discrepancies in
shipment must be made within 5 days of receipt
of merchandise
to either UPS or the
Common carrier. As well, all returns of non-defective orders by
credit
card will be charged a 2.6% restocking fee and or a $35.00 processing fee. This
credit card fee has already
been paid by
the seller for the transaction to the
credit card processor.
Pre-Purchase Customer Support and Product Information Policy:
The Company provides Customer Support for all items purchased from this
web site only for our "Existing
Customers" at no
cost. However, Non-Customers (Individuals or
companies) that have
questions or require
product information
Prior to Product
Purchase, must first attempt to contact the
product manufacturer to
obtain any product
information
required. Non-Customers must first attempt to locate the
information they
are seeking by contacting one of the Repair Centers throughout the
United States. If you are unable to find
the specific information you are look for, send a message to Contact
Us giving us the part number in question
and the information requested
and we will try to locate the information for you or we will send you
the
manufacturer web site address or give you their contact phone number.
General Service Fee:
If a Non-Customer requires general information or help which
entails time consuming research such as phone
calls, product blue prints, quotations, product images, faxing of
product information, etc. prior to a purchase,
there
will be a one time General Service Fee of $75.00 per instance for obtaining said product
information. The
General Service
Fee must be pre-paid by the Non-Customer using either Visa or Master
Card prior
to the
information being given to the individual or company. NOTE:
In the event the Non-Customer General Service
Fee is pre-paid in advance and the individual or company does in fact purchase the product
or products from
Universal Air Tool Supply, the General Service Fee of $75.00
will be fully refunded upon
consummation of the
transaction by mailing a company check in the amount of $75.00 directly to
the purchaser for a full refund of
the General Service Fee that was pre-paid.
WARNING:
Cutting
tools, as with all general machine tools and accessories, may shatter
or
break when used. The wearing of OSHA approved eye
protection and the usage of all other
appropriate or recommended body protection is strongly suggested
and recommended in the
vicinity of their use.
SALES TAX
INFORMATION AND TAX CERTIFICATE:
Quotations: Universal Air Tool Supply is asked by many
individuals and companies for quotations for
products on this web site. Quotations take time and cost
money to create. On many occasions
a Quotation is created and the individual or company does not purchase
the items quoted. Due to this,
there will now be a $75.00 fee for all quotations. This fee is
payable in advance via Master Card, Visa,
or check
and will be fully refunded if the individual or company in fact purchases the product(s) quoted.
Sales Tax: Under normal conditions, we do not charge the purchaser any state or
federal taxes since the
products being purchase are being used for Industrial Processing and are not
being resold to any other third
party. However, when an Buyer purchases products from this web site, a
tax appropriate for the state that
the
purchaser resides may be charged if applicable. Due to Michigan Tax
Law, all orders placed using the
Universal Air Tool, Inc. web
site that have a "Ship To" address in the State of
Michigan will be charged Michigan
sales
tax unless a current "Tax
Exemption Certificate" is completed and on file with The
Company. Please
Click
here to obtain a copy of the Tax Exempt Certificate and fax it to
(248) 623-6829. Once on file, any
taxes that have been added to
the purchase automatically by the web site will be returned to the
purchaser
via a company check made out to the purchaser as soon as
possible after the transaction has been completed.
"Open Account Customers" with a "Ship To"
addresses in Michigan that wish to purchase products and
not pay Michigan Sales Tax, may Click
Here to obtain a copy of our "Tax Exempt
Certificate". Upon
completion of the certificate, you may Email or fax it to (248) 623-6829 to be
processed. Once received, the
certificate will be processed within 24 hours and the customer may
then purchase products and the automatic
taxing process will be
skipped for all orders placed by the Tax Exempt Customer.
SHIPMENTS
/ ORDERS MADE OUTSIDE OF THE
UNITED STATES:
EXPORT SALES TERMS AND CONDITIONS
Order Acceptance:
It is acknowledged that no order shall be deemed accepted unless and
until it is verified and accepted by
The Company. Purchaser further consents that submission of its order
shall subject Purchaser to the
jurisdiction of the courts of the United States and/or the state of
acceptance. Acceptance of orders
Outside of the United States is based upon the pre-payment of such
order in advance (See Payment
Terms below).
Sales Tax:
We are required to charge national, state and local tax (when
applicable) on all purchased items for which a
"U.S. Purchaser Sales Tax Exemption Certificate"
is not on file with our company.
Payment Terms:
Unless otherwise agreed, all export sales and orders are made on
condition that Purchaser make payment
by cash in advance at the time of order, that Purchaser
open an irrevocable "Letter of Credit" in favor of
The
Company prior to shipment payable by sight draft drawn against
such letter of credit, or that
Purchaser
establish satisfactory credit with The Company prior to
shipment. For Purchaser’s with
established credit,
terms are net Thirty (30) days from date
of shipment. At our option, export orders may be subject to
special
export payment terms and quotations. Cash or
anticipation discounts are not allowed. All payments must
be made in U.S. dollars, and we shall have the
right to set-off and deduction for all
sums owed. If an open
account Purchaser fails to make full
payment within Thirty (30) days from date of
shipment, we may defer
shipment of other orders, or
cancel all or any part of any unshipped order until
such payment is made.
Credit Balance:
Purchaser agrees that any credit balances issued will be applied within
one (1) year of its issuance. IF
NOT APPLIED OR REQUESTED WITHIN ONE (1) YEAR, ANY BALANCE REMAINING
WILL BE
SUBJECT TO CANCELLATION, AND THE COMPANY SHALL HAVE NO FURTHER
LIABILITY.
Freight and Shipping Policy:
Unless varied herein, shipping terms are FCA (as defined by
International Chamber of Commerce Terms)
to the closest U.S. airport or port of exit/freight forwarder from our
shipping warehouse using local shipping
point and routing of the companies
choice. Freight must be Prepaid or Freight
Collect from the companies/
suppliers warehouse to the freight forwarder.
Purchaser shall be responsible for obtaining insurance on all shipments
of products. At the
companies
option, freight policy for
export orders may be subject to special terms and conditions. If
any item is backordered on an order
qualifying for freight prepayment, that item will be shipped
prepaid as Purchaser’s exclusive remedy.
Title and risk of loss shall pass to Purchaser on delivery to the
common carrier or vessel in the United
States. If product is damages in transit, Purchaser must file
claim exclusively with carrier, vessel
and/or insurance company.
Country of Importation:
Purchaser represents that it is purchasing the products for the purpose
of exporting them from the
United States and importing them to the country specified in
Purchaser’s purchase order. Purchaser
agrees that the products will be shipped to that destination in
compliance with the laws of such
country and the terms as stated herein, and that there will be no re-export or diversion. If
requested by
The Company, Purchaser shall provide documentation satisfactory to The Company verifying
delivery
at the designated port of entry.
Export and Import Licenses, permits and freight forwarder:
Notwithstanding, anything contained herein and unless expressly agreed,
Purchaser shall be responsible
for obtaining and paying for any permits, licenses, or other
governmental authorization's necessary for
the exportation of importation of products into the designated country
of importation, and it shall
comply with all laws and regulations thereof. Purchaser shall
select and pay the freight forwarder who
shall solely be the Purchaser’s agent. The freight forwarder's
actions shall not be deemed authorized
by, or binding upon The Company, unless expressly agreed to by The
Company.
Foreign Corrupt Practices Act:
Purchaser acknowledges that it is not the agent of the seller and
represents and warrants that it has
not paid anything of value to any government employee in connection
with the resale of the products.
Governing Law; Limitations:
These Terms and Conditions shall be construed, interpreted and
performed exclusively according to
the laws, excluding conflict of law rules, of the State of Michigan,
United States of America. Any legal
action with respect to any transaction must be commenced within
one year after the cause of action
has arisen. The provisions of the Uniform Commercial Code as
adopted by the State of Michigan, and
not the United Nations Convention on Contracts for the
International Sale of Goods, shall apply.
Dispute Resolution:
Actions by The Company for non payment by the Purchaser of the purchase
price of products sold by
The Company, or for redress of other breaches by the Purchaser of the
Terms and Conditions of Sale,
may be brought by The Company, at its option, before any judicial court
of competent jurisdiction. At
the companies option, disputes between the Purchaser and The Company,
including all claims for non-
performance by The Company, shall be finally settled by arbitration in
Detroit, Michigan, USA, under
the Rules of the American Arbitration Association, which Rules with
respect to matters not regulated
by them shall incorporate the UNCITRAL arbitration rules by one or more
arbitrators appointed in
accordance with said rules applying these Terms and Conditions and
consistent provisions of the
internal laws (except conflict of law rules) of the State of
Michigan, USA.
What is the Payment Policy and What forms of payment do you accept?
All sales outside of the United States must be either pre-paid in USD
via Money Transfer utilizing our
Swift and Bank Account number, in advance unless otherwise agreed to by The
Company. For
additional information please Contact
Us.
LINKING TO THE COMPANY WEB SITE:
By linking to this web site, all users accept, understand and
acknowledge the following conditions.
Linking Entity may only use the text and images provided by The Company
in the manner and
locations specified on the page displayed upon acceptance of these
terms. Linking Entity must obtain
permission from The Company prior to linking to this web site.
Linking Entity shall update all of The Company images, text or other
information within Ten (10) days of
receipt of notice from The Company of any changes
and/or revisions. The Company may modify, change or
remove any images, text or other information at
any time.
Linking Entity acknowledges the validity of The Company Logo‘s,
trademarks or other information as being
the property of The Company and agrees not to challenge
trademark ownership or validity.
In addition,
Linking Entity will not at any time do or cause to be
done any act or thing contesting or in any way
impairing part or all of such right, title or interest.
In connection with the use of the logo’s, trademarks or
other information, Linking Entity shall not in any
manner represent that it has any ownership in the logo’s,
trademarks or other information of the
content or registrations thereof. Further, Linking Entity
acknowledges that use of The Company logo’s,
trademarks or other information shall inure to the benefit of
The Company.
Downloading of any images, files or other components of this web site is strictly forbidden
unless agreed to in
written by The Company.
Linking Entity agrees that it will not at any time do or cause to be
done any act or thing in any way
impairing the image and or reputation of The Company business. In
connection with the use of THE
COMPANY or reference thereof, Linking Entity shall not in any
manner represent that it is endorsed by The
Company or that the Linking Entity is acting in
a representative capacity of The Company unless specifically
agreed to by The Company. Except for the uses
set forth herein, Linking Entity shall not utilize The Company
name nor its relationship with The
Company for purposes or in any manner which intentionally gives rise to
advertising or publicity,
unless The Company shall consent to such use in writing prior to publication.
Regardless of the forgoing, The Company reserves the right to rescind
this consent with or without
cause at any time. In such event, Linking Entity shall remove its
link to this web site within forty
eight (48) of receipt of any notice from The Company.
LINKING ENTITY EXPRESSLY AGREES THAT USE OF COMPANY MATERIALS AND WEB
SITE
IS AT
LINKING ENTITIES SOLE RISK. THE COMPANY DOES NOT
WARRANT THAT ITS SERVICE
WILL BE
UNINTERRUPTED OR ERROR FREE, The
Company PROVIDES THIS ACCESS "AS IS"
WITHOUT
WARRANTY OF ANY KIND. THE COMPANY DISCLAIMS ALL
WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR
PURPOSE. IN NO EVENT WILL THE COMPANY BE LIABLE FOR
ANY
DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES THAT RESULT FROM
USE OF ANY OF THE MATERIALS
PROVIDED HEREUNDER OR ACCESS TO ANY OF THE SERVICES
DESCRIBED
HEREIN.
Additional Questions:
If you have additional questions, please Contact
Us and we will respond to you as soon as possible.
SUGGESTIONS AND COMMENTS:
If after reviewing this web site you should have any comments
concerning the web site or would like us to
carry a certain product or products on our web site for you,
please Click
Here and we will do our best to
accommodate your request.
TERMS:
TERMS:
Unless otherwise agreed to in writing between the parties, all payment
terms shall be Net 30 days from
date of shipment of order or when product is given over to the common
carrier. In the event a customer
has not paid
their account in full as per the above
terms, a 1-1/2% monthly service charge may be added
on all
past due invoices and that customer may be
placed on a C.O.D. basis for all future orders.
Prices:
All prices are subject to change without notice. All Typographical or
similar errors in product pricing shown
on this web site are subject to correction without notice.
Taxes:
The Company is required by law to charge state and local taxes on items
with a "Ship To" address in the
state of Michigan.
DELIVERY AND FREIGHT:
We generally offer same day order processing and shipment via UPS ground
(Excluding Saturday and Sunday).
UPS ground rates do not apply to shipments containing
hazardous materials or that do not meet UPS
shipping
policies. UPS ground delivery is only available
within the continental United States unless agreed to in advance
by the company. NOTE: Unless otherwise agreed to,
All tools, and products that can not be
shipped via UPS
ground will be shipped via common carrier, FOB
Point-of-Origin, at customer's expense.
Backorders:
In the event ordered merchandise is not in stock, it will be placed
on backorder. The purchaser will
be notified of which product or products have been placed on
backorder and the anticipated ship date
for that product or products. As well, the customer will be given
the opportunity to cancel their order.
Once the merchandise is received from the manufacturer by the
seller, it will be shipped to the purchaser.
When an item is placed on "Back Order" the Buyer will be
contacted and given the opportunity to accept
the "Back Order" or cancel the order.
Damaged, Lost or Short Shipments:
UPS: Notify your local UPS office immediately. Advise
us so we can reship the merchandise and place
a claim. Keep ALL damaged goods and containers for UPS
inspection.
Truck Shipments:
Seller is not responsible for merchandise damaged or lost by motor
freight carriers. If your shipment is
damaged, lost or short, have it noted by the carrier on the
delivery receipt or B/L. Without this proper
notation, you accept each shipment at your own risk.
Claims:
All claims MUST be made within 5 days of receipt of order. To
expedite service, please refer to our item #5
"Product Warranty and Return Policy"
above. All damages incurred in during shipment via
common carrier
must be claimed through the common carrier.
CONTACT THE COMPANY:
Universal
Air Tool Supply, Inc.
P.O. Box 300008
Waterford, MI 48330
(248) 623-6829 Fax Only
Email All Questions to: Contact
Us
Due to us being an e-Commerce web site, we are not staffed to handle
the large volume of calls we are getting.
Because of this, we respectfully request that you email your question
to the above email address or fax the
question to the above fax number and we will respond to your question
as soon as possible.
- DISCLAIMER:
© 1999 All Rights Reserved in the United States and Canada. This Web Site is Owned and Maintained
by The Company. The Company makes no representations regarding the products or any information
about the products that are contained on this web site. Data is provided for informational purposes only.
The Company shall not be liable for errors or omissions in the content of this Web Site or the information
contained herein. The site owner has attempted to use product images that represent the products being
offered on this web site. However, in certain instances, the image may not be the exact representation of
the products being offered. Downloading of any images, files or other components of this web site is
strictly forbidden unless agreed to in written by The Company. All product pricing is subject to change by
the company with no notice to the general public prior to or after the purchase has been consummated.
WARNING: Cutting tools, as with all general machine tools and accessories, may shatter or
break when used. The wearing of OSHA approved eye protection and the usage of all other
appropriate or recommended body protection is strongly suggested and recommended in the
vicinity of their use.